Explore Legal rules before account access
Our Legal position is simple: access depends on local law, your submitted account details must be accurate, and phone verification can be required before account access. We apply account checks when a wallet action needs confirmation, including activity involving DANA, OVO, GoPay, QRIS, bank transfer or
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a virtual account. Those payment names are context chips, not permission to use a route in a restricted location. We may pause an account action while details, identity signals or transaction records are checked. If a rule changes your access, we will direct you to the
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relevant policy wording and explain the next contact step. Where local law permits, you can ask us to clarify a decision through the account support path.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.